Q:  IS MY VEHICLE INSURED?
A:  Your vehicle(s) will be insured against in-transit damage by the transport truck that we assign. These trucks, by law, carry a minimum of $750,000 public liability insurance. In addition Able Auto Transport, Inc. requires that each independent contractor's insurance agency supplies us with a certificate of insurance naming Able Auto Transport, Inc. as an additional insured or certificate holder. This certificate comes from the insurance agent's office, not from the independent contractor. The amount of cargo insurance depends on the size and type of their equipment. Any insurance deductible is paid by the independent contractor.

Q:  WHAT IS DOOR-TO-DOOR SERVICE?
A:  Door-to-Door means the driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store.

Q:  WHEN CAN YOU PICKUP MY VEHICLE?
A:  We do our best to this ASAP (and we take pride of it !). A carrier will be assigned to pickup your vehicle in most cases, within a 2 to 3 day window of your requested ship date. In most cases we can arrange pick up on your desired date. Call to see if service is available in your area.

Q:  HOW LONG DOES IT TAKE?
A:  Transit time depends on where your vehicle is shipping from and to. For instance, transit time from Chicago to Los Angeles is approximately 5 to 10 days, where as Los Angeles to New York City can take approximately 10 to 14 days. Each load is different depending on the individual truck's schedule.

Q:  DO I HAVE TO BE PRESENT WHEN YOU PICKUP OR DELIVER MY VEHICLE?
A:  Yes, you or your designated individual must be present.

Q:  CAN I LEAVE MY VEHICLE SOMEPLACE?
A:  Yes, providing we have a terminal in your area. There is an additional fee for this service.

Q:  CAN I PUT ITEMS IN THE CAR?
A:  No more than 100 pounds of soft goods such as pillows or blankets. Not only are auto carriers not insured for household goods, it is against the law for them to transport anything except your vehicle. The transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.

Q:  WILL MY VEHICLE BE DRIVEN?
A:  The transport driver will drive your car on and off the transport, and may have to unload and re-load your car several times during transport to optimize space on the trailer. Your car should not be driven otherwise, and odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.

Q:  CAN I HAVE MY VEHICLE PICKED-UP ON A SPECIFIC DAY AND TIME?
A:  Yes, we can arrange this service in most cases, with advance notice, this service can be arranged for your convenience in most metropolitan areas.

Q:  HOW DO I PREPARE MY VEHICLE?
A:  Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. Make sure the radiator has adequate levels of fresh antifreeze. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during transport. And finally, make sure that your vehicle is clean enough to ensure an accurate pickup inspection.

*** Please very slightly open one window to relieve pressure due to temperature and elevation changes. This will allow for your vehicle(s) to breath and protect window(s) from blowing out because of the temperature and pressure changes during transport.

Q:  HOW DO I PAY?
A:  VISA, Master Card, American Express, money orders, or cashier checks will be accepted for deposit or full prepayment. If you need to use a credit card upon delivery, call us and we will try to help anyway we can (this will incur an additional fee). We don't charge a fee for credit card use.

Q:  HOW DO I CHECK ON THE STATUS OF MY ORDER?
A:  Call our dispatcher at the toll free number we provide to you once your order is processed. We will track your order and give you an update as soon as possible.